Frequently Asked Questions

Product Questions

LED Dog Collar

Q: How long does the LED collar battery last?
A: The rechargeable battery provides up to 8-12 hours of continuous use and can be easily recharged via USB.

Q: Is the LED collar waterproof?
A: Yes, our LED collars are water-resistant and safe for outdoor activities and light rain.

Q: What sizes are available?
A: We offer Small, Medium, and Large sizes. Please measure your dog's neck circumference for the best fit.

Waterproof Car Seat Cover

Q: Will this fit my car?
A: Our car seat cover is designed to fit most standard back seats. It measures [add dimensions] and includes adjustable straps.

Q: Is it machine washable?
A: Yes! The cover is 100% waterproof and machine washable for easy cleaning.

Q: Does it work for large dogs?
A: Absolutely! The hammock design supports dogs of all sizes while keeping them secure during travel.

Shipping & Orders

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express shipping options are available at checkout.

Q: Do you ship internationally?
A: Currently we ship within [your shipping areas]. Contact us for international shipping inquiries.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships.

Returns & Exchanges

Q: What's your return policy?
A: We offer a 30-day money-back guarantee. Items must be unused and in original packaging.

Q: How do I exchange for a different size?
A: Contact us within 30 days and we'll help you exchange for the perfect fit for your pet.

Contact Us

Q: How can I reach customer service?
A: Email us at [your email] and we'll respond within 24 hours. We're fellow pet parents and here to help!